Adobe Content Viewer for the Desktop fails to work The Adobe AIR v20 release requires 64-bit applications on the Mac OS X. This is preventing the Adobe Content Viewer for Desktop to run on Mac OS X when AIR v20 is installed. A 'The required native extension for this application is missing' error message appears. The DPS team does not plan to update the Adobe Content Viewer for Desktop (desktop preview tool) for previewing DPS content in InDesign. We recommend that you use on-device preview for a more accurate previewing experience. 'Please update your app' error message When customers attempt to download new folios in your branded viewer app, the following message appears: 'Please update your app. This issue is available for download, but requires a newer version of the app.'

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Download and install the best free apps for Desktop Publishing Software on Mac from CNET. Get the Free Adobe Acrobat Reader - Best PDF Viewer Picks.

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If customers are getting this error, the viewer version of the folio is higher than the viewer version of the app. To fix this problem, either publish the folio using an older viewer version that is compatible with your app, or submit a new version of your app to the store. For details, see this article. 'This version of DPS App Builder has expired' error message This message appears when you're trying to use an older version of DPS App Builder when a newer version is available.

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The solution is to install a new version of DPS App Builder. However, in some instances, this message continues to appear after you've re-installed DPS App Builder. First, make sure that you are using Mac OSX 10.7 or later; Mac OSX 10.6.8 is no longer supported.

Also, make sure that you clean the cache in your web browser before downloading the newest version of DPS App Builder. In some instances, the browser cache leads to an older version of the installer to be downloaded.